citrix login exceeds maximum allowed users
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“You have exceeded the maximum login attempts. Please contact your administrator” message appears. Unlock the user account using the following CLI command: unlock aaa user <user-name> Now log on again with correct credentials. The logon should be successful. No te: Locked AAA user accounts can also be unlocked from NetScaler GUI:
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Just recently one or two users have been getting an error like “the active session limit has been reached” when trying to re-connect to a disconnected session. As soon as we log the user off their disconnected session they can then connect to their desktop again.
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Symptoms or Error. On some NetScaler VPX you might find the default count for “Maximum Access Gateway Users Allowed” as 15. Adding an additional SSL_VPN/Universal license for 5 users should change the “Maximum Access Gateway Users Allowed” to 20, however the maximum users becomes 10.
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Shortly after our recent NetScaler upgrade from 9.3 -> 10.1, users reported getting the error “Login exceeds maximum allowed users” in their browsers when attempting to log in to the Access Gateway (NetScaler Gateway). A remote session with a Citrix technician revealed that we had indeed hit our license limit as seen under NetScaler Gateway …
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How to overcome the error “MaxAAAUsers value not allowed by license” and apply the universal license. Instructions Firstly check the license.log file on NetScaler to make sure that the license files have been properly picked.
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